Our turnaround time can be up to 20 weeks from receiving the flowers, especially during wedding season, though we strive to complete orders sooner. You'll receive a notification when we begin work on your order, including a picture of your item before shipment along with a tracking number.

Send flowers promptly, ideally 2-3 days after the event for freshness. Carefully select flowers for preservation, wearing gloves if possible to avoid oil transfer. Wrap stems in damp tissue and cover with tin foil to prevent moisture loss. Avoid plastic packaging, as it causes flowers to deteriorate quickly. Pack securely in a spacious box with newspaper or tissue for support. Include a note with your name, contact details, and order number inside the box. Ensure the package is clearly labeled as fragile and contains fresh flowers for expedited delivery.

If there are no details included in the box, we'll dry the flowers but await your contact before proceeding further. We do not return flowers as they become brittle when dried, and we only dry what's necessary for your order.

The drying process takes approximately 2-3 weeks, and the full preservation process can extend up to 20 weeks. Expect some changes in color and shape as dried flowers may not resemble fresh ones exactly. Succulents, lilies, berries, and soft roses may not preserve well. We'll select the best blooms for your design, avoiding brittle or messy-looking flowers. If you have specific requests, please inform us in advance. We're not responsible for the condition of flowers upon delivery, so ensure they're fresh and healthy. Refunds are not issued for custom orders unless there's damage to the piece. Handcrafted items may have minor imperfections such as air bubbles in the resin, which don't affect the overall quality.